RESERVATION REQUIREMENTS

LOW SEASON

•Provide all relevant information, such as full name, address, arrival date, departure date, desired room type, number of rooms, number of guests, etc.
•Provide credit card information (credit card number, expiration date, security code) or bank transfer
•The credit card provided is only to guarantee the reservation, and no charge will be made until checkout.
•Check cancellation policies
•Checkout time is 12:00 p.m.
•Check in begins at 3:00 p.m.

HIGH SEASON

•Provide all relevant information, such as full name, address, arrival date, departure date, desired room type, number of rooms, number of guests, etc.
•Provide credit card information (credit card number, expiration date, security code) or bank transfer
•The full amount of the reservation will be charged to the credit card provided, or if the guest prefers, a bank transfer for the full amount may be made.
•Check cancellation policies
•Checkout time is at 12:00pm
•Check in begins at 3p.m.

PAYMENT INFORMATION

HIGH SEASON CALENDAR 2012

-From February 3st to February 6st (Mexican Constitution Day).
-From the 16th to the 19th of March (Benito Juarez's Birthday).
-From the 30th of March to the 09th of April (Easter).
-From the 28th of April ti the 01st to May (Labor Day).
-From July 20th to July 31th (Guelaguetza).
-From September 14th to September 17th (Mexican Independence Day).
-From October 26th to November 04st (Day of the Dead).
-From November 16th to November 19th (Mexican Revolution).
-From December 18th to January 1st 2012 (Christmas and New Year's).

CANCELLATION POLICIES

All cancellations must be requested in writing and sent either by email to frontdesk@hoteldelaparra.com or by fax to 01 (951) 516-5403, addressed to the reservations department. If the request is accepted and fulfils the requirements it will be honored under the following conditions:

If the cancellation is made 7 to 10 days prior your arrival date, no charge will be made to your credit card.
If it is made 2 to 6 days prior to your arrival date, a charge of 50% of a single night per reserved room will be made.
If you wish to cancel your reservation one day prior to your arrival, a charge of 100% of a single night per reserved room will be made.
If you cancel on the day of your arrival, or you do not arrive at the hotel, a full charge of 100% of all reserved nights per room will be made.

Special Holiday Policies:

Cancellations in high season (Christmas, New Year’s, Easter Week, Semana Santa Week, Thanksgiving, Summer Vacations in July and August and National Holidays such as September 16th, February 5th, March 21st and May 5th) will incur a charge of the total amount of the reservation.

Cancellations for a reservation made in any of the previously mentioned holidays will incur a charge of the total amount of the reservation, unless they are made at least 15 days prior to the date of arrival.
A cancellation made 10 days or fewer prior to the arrival date will incur a charge of the total amount of the reservation.
If the full amount of the reservation is not covered, there will be no refund.
If you have any questions about these policies, please do not hesitate to contact us immediately by email at frontdesk@hoteldelaparra.com or by phone at (951) 516-5403.
An early departure from the hotel will be taken as a cancellation, and there will be no refund. In the unfortunate case that a guest becomes ill during his or her stay, or feels the need to cut his or her vacations short, the hotel accepts no responsibility.